At Zenvora Watches (zenvorawatches.store), customer satisfaction is our top priority. We strive to provide high-quality smart watches and accessories that meet your expectations. If for any reason you are not fully satisfied with your purchase, this Refund & Returns Policy outlines your rights and our procedures to ensure a transparent, fair, and hassle-free experience. By shopping with us, you agree to the terms stated below. We recommend reviewing this policy before completing your order so you understand how returns, exchanges, and refunds are handled.
We accept returns for items that are defective, damaged, or not functioning as described. To be eligible for a return, the product must be in unused condition, in its original packaging, and include all accessories such as chargers, straps, and manuals. Customers must initiate a return request within 7 days of receiving their order by contacting us at info@zenvorawatches.store with their order number, proof of purchase, and a description of the issue. Once approved, you will receive instructions on how and where to send the item. Please note that return shipping costs are the responsibility of the customer unless the product received was faulty or incorrect.
Upon receiving and inspecting your returned item, our quality assurance team will notify you of the status of your refund or eligibility for an exchange. If the return is approved, we will process your refund to the original payment method within 5–10 business days. Refund times may vary depending on your bank or payment provider. Items that show signs of wear, damage due to misuse, or missing parts not caused by our error may not qualify for a refund. Certain items may also be exempt from returns, including promotional products, clearance items, and watches damaged after delivery. Exchanges may be offered when applicable, based on product availability.
For any concerns about your order, delivery, or product performance, our customer support team is available to assist you promptly at info@zenvorawatches.store. We aim to handle every case with fairness and professionalism to ensure an exceptional customer experience. Zenvora Watches reserves the right to update or modify this Refund & Returns Policy at any time, with changes posted on this page. Your continued use of our website signifies your acceptance of the latest version. Thank you for choosing Zenvora Watches—where smart design meets everyday convenience.